Terms of purchase

By making a purchase at Packraft Sverige , you agree to the following terms and conditions of purchase.

§ 1 General

Packraft Sverige AB sells outdoor equipment and accessories through packraft-sverige.se. Sales are conducted in accordance with applicable Swedish consumer legislation, including the Act (2005:59) on Distance Contracts and Contracts Concluded Outside of Business Premises.

Mailing Address:

Packraft Sverige
, AB Smedjegatan 4 591 37 Motala

Packraft Sverige AB is run by Martin Sleipner.

The information and images on this website are the property of Packraft Sverige AB or our partners and may not be copied without permission.

You are always welcome to contact us through our contact page.

§ 2 Prices

All prices are listed in Swedish kronor (SEK) and include 25% VAT. For customers who provide a shipping address outside the EU, the VAT is deducted at checkout.

We reserve the right to make price increases, VAT adjustments, currency fluctuations, printing errors, pricing errors, clearance sales, and inventory errors. We also reserve the right to cancel and refund orders placed as a result of obvious technical errors, to the extent permitted by applicable law.

A product that has already been shipped from our warehouse is not affected by subsequent price changes, such as sales, promotions, discount codes, or other pricing changes.

Packraft Sweden's promotions are for a limited time only. Discount codes are generally valid for one purchase only and cannot be combined with other offers.

Please verify that the price is correct before completing your purchase. Packraft Sverige reserves the right to cancel orders in the event of abuse or improper use of discount codes.

Information about any shipping charges can be found in Section 5, Shipping Charges.

§ 3 Payment

Payment with Svea Checkout (international customers uses Stripe)

In partnership with Svea Ekonomi AB, we offer payment by credit card, Swish, invoice, installment payments, and direct payment via online banking. The payment solution is called Svea Checkout.

By providing your information at checkout, you agree to Svea’s Terms and Conditions. When you click “Buy,” you also agree to Packraft Sweden’s Terms of Sale.

Card payment

Card payments are processed in accordance with the applicable regulations for online payments in Sweden and the EU. We use Svea Ekonomi/Webpay’s PCI DSS-certified card payment solution.

We accept Visa and Mastercard. The amount will be reserved on your account at the time of purchase.

All transactions are transmitted via SSL (Secure Sockets Layer) and are encrypted. We do not store any card numbers.

We also use 3D Secure, a security standard developed by Visa and Mastercard to verify the cardholder when making online payments.

Swish

For payments via Swish, we partner with Svea Ekonomi AB. The payment is processed once you verify it using Mobile BankID.

Invoice

To make a purchase on account, you'll need to provide your personal identification number. If you're purchasing as a business, enter your business registration number instead.

Individuals must be at least 18 years old and registered in the Swedish Population Register to be able to make purchases on account.

A standard credit check is conducted after you have provided your personal information at checkout. If a credit report is obtained, a copy will be sent to you.

The payment term is 14 days for individuals and 30 days for businesses, calculated from the invoice date.

In the event of late payment, agreed-upon and statutory reminder fees will apply. Late payment interest will be charged at a rate of 2% per month. If payment is not received, the invoice may be referred to a collection agency.

All invoices are assigned to Svea Ekonomi AB (publ).

Instalment payment

You can also choose to pay for your purchase in installments. You can select the payment term by choosing the payment option that works best for you at checkout.

You can pay the entire remaining amount at any time before the due date.

To pay in installments, you must be at least 18 years old and registered as a resident in Sweden. A standard credit check is conducted after you submit your personal information at checkout. If a credit report is obtained, a copy will be sent to you.

Example of a partial payment:

For a purchase of 10,000 SEK with a 12-month term, 0% interest, an origination fee of 195 SEK, and a statement fee of 29 SEK, the effective interest rate is 10.55%.

Direct payment via internet bank

Direct payments via online banking are processed through Trustly, which supports Swedish banks. The service is free of charge for you as a customer.

When you make a payment, you will be automatically redirected to your online banking site, where you will log in and authorize the transaction. The funds will be debited directly from your account.

Company invoice

Credit Check

When applying for payment via a business invoice, a standard credit check is conducted, which may involve obtaining a credit report.

Terms of Payment

The due date and other payment terms are specified on the invoice. Payment must be received no later than 30 days from the invoice date.

In the event of late payment, a reminder fee of 60 SEK will be charged, along with late payment interest of 2% per month, calculated from the due date until full payment has been made.

Transfer

All company invoices are assigned to Svea Bank AB, corporate registration number 556158-7634 (“Svea Bank”). Payments related to the invoice must therefore be made to Svea Bank.

Personal Information

When paying via a corporate invoice, the invoice is transferred to Svea Bank AB. In connection with this, relevant personal data is shared with the bank.

Svea Bank is the data controller for the transferred receivables.

More information about Svea Bank's processing of personal data is available at https://www.svea.com/dataskydd.

You can also contact Svea Bank:

Address: 169 81 Solna
Phone: 08-514 931 13

§ 4 Personal data

The personal information you provide to Packraft Sverige AB is handled with respect and in accordance with the General Data Protection Regulation (GDPR).

We use the personal information necessary to fulfill our obligations to you and to provide our services.

For more information about how we collect and process personal data, please see our Privacy Policy.

You have the right to request that your personal data be deleted in accordance with applicable data protection laws. Please contact us through our contact page if you wish to make such a request.

§ 5 Shipping

The shipping cost for each individual order is displayed at checkout.

For uncollected orders, the buyer only pays for shipping.

§ 6 Delivery

We use the following carriers:

Standard delivery times:

Sweden: 2–5 days
Within the EU: 5–10 days
Norway: 7–14 days

Delivery times are approximate and may vary.

If a product has a different delivery time, this will be indicated on the product page.

For uncollected orders, the buyer only pays for shipping.

We ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

§ 7 Right of withdrawal, exchange and returns

As a consumer, under the Act (2005:59) on Distance Contracts and Contracts Concluded Off Premises, you have the right to cancel your purchase within 14 days from the date you received the item.

To exercise your right of withdrawal, you must notify us within this period. The item must then be returned within 14 days of your notification to us that you are canceling the purchase.

The right of withdrawal does not apply to products that have been manufactured according to the customer’s instructions or that have otherwise been clearly personalized, in accordance with the exceptions provided by law.

Condition of the Item and Depreciation Allowance

You have the right to examine and test a product to the extent necessary to determine its characteristics and functionality, just as you would in a physical store.

If the product has been handled or used to a greater extent than was necessary for such an inspection, and this has resulted in a decrease in value, we reserve the right to deduct a reasonable amount for the decrease in value from the refund.

This applies, for example, if a packraft, backpack, paddle, or other product has been used outdoors and shows signs of use, wear and tear, soiling, or other changes that mean the product can no longer be sold as new at the regular price.

The amount of the deduction is determined on a case-by-case basis and corresponds to the actual decrease in value. The determination is based on the product's condition and its resale potential.

This provision is based on Chapter 2, Section 15 of the Act (2005:59) on Distance Contracts and Contracts Concluded Outside Business Premises.

Return Shipping and Refunds

If the customer exercises the right to cancel, the customer is responsible for the return shipping costs.

Return shipping labels can be purchased through our Return Shipping page and cost 80 SEK, including tax, within Sweden.

Refunds will be issued in accordance with the provisions of the Distance Selling Act, including any original standard shipping costs. We may delay the refund until we have received the item or until you have provided proof that the item has been returned.

For uncollected orders, the buyer only pays for shipping.

§ 8 Complaints

Here at Packraft Sverige , we naturally want all the products we deliver to be flawless and meet our customers' expectations.

If you discover a defect or damage to a product, please contact us as soon as possible—preferably within 14 days of receipt if the defect is discovered immediately upon delivery. However, this is only a recommendation and does not affect your statutory right to file a complaint.

As a consumer, under the Consumer Sales Act (2022:260), you have the right to file a complaint regarding defects present in a product at the time of purchase within three years of receiving it.

A complaint must be filed within a reasonable time after the defect is discovered. A complaint filed within two months of discovery is always considered to have been filed in a timely manner.

If a complaint is approved, you are entitled to remedies under the Consumer Sales Act, such as repair, replacement, a price reduction, or cancellation of the purchase, depending on the circumstances.

The right to file a complaint covers original defects, but not damage caused by, for example, accidents, misuse, or normal wear and tear.

How to File a Complaint

Your full name and order number.
A brief description of the error and when it was discovered.
Please include photographs showing the problem, if possible.
Your contact information, including your phone number and email address.

We will get back to you with information on how the complaint is being handled.

If a claim is approved, we will cover the necessary and reasonable costs of correcting the defect, including any return shipping costs.

§ 9 Terms for discount coupons

The following terms and conditions apply to discount coupons, unless otherwise specified in connection with the promotion.

Discount coupons can only be used in our online store. They cannot be redeemed for cash and do not accrue interest.
Any validity period and minimum order amount will be specified as part of the promotion. The minimum order amount is calculated including sales tax but excluding shipping and other fees.
Discount coupons cannot be used on products that are already on sale.

§ 10 Force Majeure

Packraft Sverige is exempt from the obligation to fulfill its obligations under these terms and conditions in the event of circumstances beyond our control, such as changes in legislation, government actions, labor disputes, fire, flood, war, terrorism, sabotage, major accidents, or similar circumstances.

§ 11 Customer Reviews

Some time after you've placed your order, you may receive an email asking you to leave a review of the products you purchased.